Deliver a Better Brand Experience: A Customer Relationship Skills Tune-Up

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(Adapted from the Integrated Training Solutions employee development programs by D. Bertoni and J. Hogen)

You have probably had a great experience buying something or receiving a service. In these rare instances, the company just seems to understand you, what you need, and performs beyond expectations. Experiences like these leave an impact, because they are such pleasant surprises. Performing consistently ...

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